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Postage & Handling
When will my order be dispatched?

Orders placed before 12pm EST will be dispatched either same or next business day.
Orders placed after 12pm EST will be dispatched within 48hrs.

How long will it take for my order to be delivered?

All orders are dispatched from our Melbourne warehouse, please allow 3-5 business days for delivery.

If you are not present at the time of delivery, you will receive a calling card and may be required to collect your parcel from your local collection centre.

Can I track my delivery?

Once your order has been dispatched you will be notified by email.  Your dispatch notification includes a consignment number and a link to our live order tracking system.   Enter your consignment number to track your order, including dispatch date, delivery ETA or delivery confirmation.

To obtain a ‘Proof of delivery’ you will need to email us at

Do you ship internationally?

We’re sorry, but we do not ship to international destinations at this time.

We’re sorry, but we do not ship to international destinations at this time.

We are unable to deliver to a PO Box as orders will require a signature on delivery.

Can I pick up my order for your warehouse?

No. We’re unfortunately unable to allow collections from our warehouse. Our warehouse operates with a highly automated dispatch system which allows us to process orders quickly and efficiently.

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Shopping & Ordering
Can I change or cancel my order?

If you wish to change or cancel an order after clicking ‘Place Order’, please contact us immediately at

NOTE: Orders can only be changed or cancelled if they have not yet been dispatched from our warehouse.

How can I obtain my tax invoice?

Once your order is complete and payment confirmed, you will receive an email from Zinc finance containing your tax invoice. Should you require another copy or a statement, please email 

What do I do if I have not received an order confirmation or tax invoice to my email address?

Your order submission may not have been successful. Please contact us at to check.

Otherwise – your spam filter may be blocking our emails. Ensure to check your junk folder and or settings on your computer.

Can I purchase any items in Reece stores?

Yes, all Reece Foundation is available in Reece stores, however, there may be limited stock and sizing options. Should you wish to purchase in person, you can find your local branch here

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Payment & Security
What payment methods do you accept?

We accept payment via VISA and MasterCard only. Your credit card will be charged at the completion of your order. Credit card purchases will be displayed as Zinc Group Pty Ltd on your credit card statement.

Note: All prices per item are inclusive of GST

How secure is my credit card and personal information?

Your security while shopping online is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. The checkout securely encrypts all payment information which is sent directly to the bank, so we do not store your credit card detail

What currency do you use?

All prices are displayed in Australian Dollars, including GST.  

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Returns & Exchanges
Can I return my order?

If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.

Reece Foundation is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. Our policy under these circumstances is:

You (the customer) are entitled to a refund for items you purchase if the item is:

  1. Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
  2. Not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  3. Not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

and you return the item within a reasonable time after purchase and provide proof of purchase. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

Reece Foundation reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.

Can I exchange my order?

Should you wish to exchange the item for an alternative size or colour, please contact us at Upon exchange approval, you will be required to enclose with your goods a postage-paid, self-addressed bag (Australian residents only). Please note: all postage costs will be covered by the customer. If the same item is no longer available, a refund will be provided crediting your original method of payment.

Please ensure your order #, name, address, phone number and instructions are clearly indicated and send to the address below using Australia Post eparcel (not Express Post).

Att: Reece / Zinc Returns

Door 4, 83 – 89 Freight Drive

Somerton VIC 3062

If you have any questions, please email us at 

What do I do if I have received damaged or incorrect stock?

If you have received the incorrect item or damaged stock, please email  within 21 days of receiving your order. A ‘RA’ – returns authorisation number will be issued so goods can be returned. Zinc will exchange incorrect items or replace damaged / faulty stock at our cost.

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